Customer service

Our Customer Service Team is available to joyfully assist you weekdays M-F from 6:00am - 4:30pm PST 

Reaching Out

Please email us anytime at hello@toysmith.com or you can call 800-356-0474

Credit Applications

If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please to the main page and complete the Wholesale Registration Form, be sure to click the box at the bottom requesting to apply for credit, and additional fields will drop down for completion. 

If you would prefer to expedite orders and prepay for them, please just complete the top portion of the Wholesale Registration Form and submit.

We accept Visa, MasterCard, American Express and Discover.

Resale Certificates

Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required. Your current or renewed State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate can be emailed to: hello@toysmith.com - please note sales tax will be charged if a current copy of your permit /certificate is not on file.

Terms & Conditions

  • Net terms are subject to credit approval, account must be current and in good standing.
  • All past due invoices are subject to a 1.5% late charge per month.
  • No allowance deductible on past due invoices.
  • Net terms may be revoked due to payment delinquency.
  • No credit card fees.
  • Pricing and promotions are subject to change without notice.
  • No minimum order.
  • Free freight to all 50 states.
  • All sales are final.
  • It is not the policy to offer our products on guaranteed sale.

Order Forms

If you would like to place your order directly, please work directly with your Regional Sales manager or you can email it to orders@toysmith.com. Have more questions about placing an order?  Talk to one of our friendly and knowledgeable Customer Service Representatives at (800) 356-0474, they would be happy to assist!

Claims and Returns

We want you to be satisfied with your purchase.  Please inspect all merchandise upon delivery.  Note any damages or shortages on the delivery receipt before signing.  If damage is present, retain the carton and its contents and contact our Claims Department for further instructions.  Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement.  A product is deemed damaged if it arrives with obvious damage.  A product is deemed defective if it is inoperable without any apparent damage.  An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned.  Returns may be subject to a 20% restock fee.  Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or fax to 800-435-0703.  You may also call us at (800)356-0474 and ask to be directed to our Claims Department.  Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at hello@toysmith.com.

  • Merchandise cannot be returned unless our office has issued an RMA.
  • Returns cannot be authorized by our sales representatives.
  • Custom products are non-returnable.
  • Returns may be subject to a 20% restocking fee.
  • Customer Order Discrepancy Form
  • Great products! I’ve been ordering from Toysmith since I first opened my business 5 1/2 years ago and love all their products!

    Christine from Center Township, IN

  • Very excited! I was selling as I was stocking! Great items, packed well!

    Victoria from Tower, MN

  • Really great brand. Nice products. Great brand, great packaging, nice graphics

    Molly from Belle Fourche, SD

  • “Thanks for all the GREAT products, specials, dating and customer service!”

    Amy, Book Nest

  • Fun and unique toys! Great items! Have ordered multiple times! Thank you!

    Jennifer from Presque Isle, MI

  • Awesome as always! Our customers love everything we have gotten from Toysmith!! Thank you guys!!

    Kristel from Buena Vista, CO

  • “I LOVE your catalog…great pictures and descriptions so I know exactly what I’m getting! Your toys are high quality and some are very different – not found in other stores.”

    Sue (Stager) Nagy, Stager Ent. Inc.

  • “To our friends at Toysmith: Thank you for the last order you sent. Everything looks great and I love the spiral glitter wands! Thanks for keeping our inner child alive!”

    Betsy, Artisan Center

  • “We love working with Toysmith. Their attention to detail is top-notch.”

    Simmie Kerman, Barston’s Child’s Play

  • “I have been buying from Toysmith for over 20 years. Their high commitment to customer service is outstanding.”

    Kathie Dockstader, Top Ten Toys

  • “Amazing in stock and superfast shipping. I just wish every vendor could be this good.”

    Brian Mack, Toy Castle

  • “Can’t thank you enough for caring about our success this past year. Toysmith puts the “serve” in SERVice.”

    Colleen Hendron, Learning Express Toys