FAQs

I am a Retailer, how can I place an order?

Retailers can place orders directly at Toysmith.com with your current login. If you need to create a new account, please register by clicking "Wholesale Registration" on the navigation bar.

I'm a Retailer, when will my order ship?

Yes! Toysmith generally ships in 2-4 business days - or sooner! We have one of the fastest shipping rates in the industry.

I am a Retailer, I need guidance when placing an order. How can I speak with someone?

Toysmith is committed to offering a simple, efficient and joyful ordering experience. If you would like direct assistance with your order, you can locate your Regional Sales Manager by using the "Regional MGR Locator" button on the bottom of the main page. Additionally you can email us any time at: hello@toysmith.com.

I am a Consumer, can I order online?

Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. Toysmith products can be found in retailers across North America and online. Please check your local toy or hobby store for Toysmith products.

How can I find out the status of my order?

If you order from our online store at Toysmith.com you will receive email updates regarding your order. For additional questions, please reach out to us at: hello@toysmith.com.

What if the item I purchased doesn’t work properly or is missing parts?

Toysmith does not offer replacement parts. For Retailers, please contact claims@toysmith.com with your order number and product issue. If you're a consumer, please return the item to the retailer where purchased for a refund or replacement. If the retailer is out of stock of the item, email us your address and product description to hello@toysmith.com. If you are unable to get in contact with the retailer, please send Toysmith a photo of the product along with packaging barcode or receipt as proof of purchase to hello@toysmith.com.

I have a product idea, can I submit it to Toysmith?

Thank you for your interest in Toysmith! We are not currently accepting product idea submissions. If you need additional information, please email us at: hello@toysmith.com.