FAQs

I am a Retailer, how can I place an order?

Retailers can place orders directly at Toysmith.com with your registered email address. If you need to create a new account, please register by clicking "Wholesale Registration" on the navigation bar.

Do I need a password to access the site?

NO! we recently updated our website with a secure login for enhanced security. If you are an existing customer, you will now receive an email with a login code that expires after 15 minutes. If you are a new customer, please complete the registration form located on the navigation bar.

What are your order terms & conditions?
Toysmith offers 3 levels of order terms to keep the order process simple, efficient, and joyful. All orders, no matter what size, receive free shipping.

Orders $0 - $999 receive 5% off and 30-day payment terms*.
Orders $1000 - $2499 receive 10% off and 60-day payment terms*.
Orders over $2500 receive 15% off and 90-day terms*.

*terms based on approval and on time payment history.
Do I need a coupon code to receive order level discounts?

NO! the discount is automatically applied at checkout. The discount will be applied at the item level reflecting the discount based on the total order value.

I am a Retailer, I need guidance when placing an order. How can I speak with someone?

Toysmith is committed to offering a simple, efficient and joyful ordering experience. If you would like direct assistance with your order, you can locate your Regional Sales Manager by using the "Regional Manager Locator" button on the bottom of the page. Additionally, you can email us any time at: hello@toysmith.com

Are there order minimums?
No! Toysmith has no order minimums and no credit card fees. Additionally, we offer FREE SHIPPING to all 50 states.
Can I do a quick reorder?

YES! From your account area there is a button to Buy Again

Can I store my credit card information?

YES! you can save your credit card information in your secure account

I'm a Retailer, when will my order ship?

Toysmith generally ships in 2-4 business days. We have one of the fastest shipping rates in the industry. During peak seasons shipping times may be extended.

How can I find out the status of my order?

If you order from our online store at ToysmithToys.com you will receive email updates regarding your order. For additional questions, please reach out to us at: hello@toysmith.com.

What are your hours of operation?

Customer Service

Monday - Friday 7am to 5pm PST.
Phone calls will be returned within 48 hours.
For quickest response, please email hello@toysmith.com.
All orders should be emailed to hello@toysmith.com, or placed online

Accounts Receivable

Monday - Friday 7-3:30 pm PST
accountsreceivable@toysmith.com
(800) 356-0474

Warehouse

Monday -Friday 6am - 2:30pm PST

Office & Warehouse Closures:

New Years Day
Memorial Day
Juneteenth
July 4th
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve Day
Christmas Day

What if the item I purchased doesn’t work properly or is missing parts?

Toysmith does not offer replacement parts.

If you are a Retailer, please contact claims@toysmith.com with your order number and product issue.

If you're a consumer, please return the item to the retailer where purchased for a refund or replacement. If the retailer is out of stock of the item, email us your address and product description to hello@toysmith.com. If you are unable to get in contact with the retailer, please send Toysmith a photo of the product along with packaging barcode or receipt as proof of purchase to hello@toysmith.com.

I have a product idea, can I submit it to Toysmith?

Thank you for your interest in Toysmith! We are not currently accepting product idea submissions. If you need additional information, please email us at: hello@toysmith.com.

I am a Consumer, can I order online?

Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. Toysmith products can be found in retailers across North America and online. Please check your local toy or hobby store for Toysmith products. To find a retail store in your area, please use the Store Locator tool at the bottom of the page.

Am I eligible for extended payment terms?

Orders between $1,000 and $2,499 will receive Net 60 payment terms.

Orders over $2,500 will receive Net 90 payment terms.

You will see the updated terms reflected in your account after you submit your order.

Why can't I see pricing?

Pricing information is only available for registered customers.
Please use our form to register.